Frequently Asked Questions
Everything you need to know about your PiPi Tea experience.
Where does PiPi Tea source its tea leaves?
We source our premium leaves directly from sustainable, high-altitude estates in Fujian, Darjeeling, and Uji to ensure peak freshness and authentic flavor profiles.
How should I store my loose-leaf tea?
To maintain potency and aroma, store your tea in a cool, dark place inside an airtight container. Avoid exposure to heat, light, moisture, and strong odors.
What is your shipping policy for international orders?
We ship worldwide. Domestic orders typically arrive within 3-5 business days, while international shipping can take 7-14 business days depending on the destination.
Are your tea blends organic and pesticide-free?
Yes, we prioritize organic farming practices. Most of our blends are certified organic, and all batches undergo rigorous testing to ensure they are free from harmful pesticides.
Can I return tea products if I am not satisfied?
Due to the perishable nature of food products, we cannot accept returns on opened tea. However, if your order is damaged or incorrect, please contact us within 14 days for a full refund or replacement.
Do you offer wholesale opportunities for cafes and retailers?
Absolutely. We provide bulk pricing and custom blending services for business partners. Please visit our 'Wholesale' page to submit an inquiry form.