Returns & Exchanges

At PiPi Tea, we prioritize your satisfaction and the freshness of our blends. If you are not completely happy with your purchase, you may return unopened products within 14 days of delivery.

Return Process

• 1.
  Contact Support

  Email our customer service team with your order number and the reason for your return to receive a Return Authorization code.

• 2.
  Prepare the Package

  Securely pack the unopened tea tins or bags in their original packaging to ensure they remain protected during transit.

• 3.
  Ship the Item

  Affix the provided return shipping label to your package and drop it off at any authorized carrier location.

• 4.
  Receive Refund

  Once our tea masters inspect the returned items for quality, a full refund will be processed to your original payment method within 5-7 business days.